Terms and Conditions
Man with Van Upminster Service Terms and Conditions
These Terms and Conditions apply to all services provided by Man with Van Upminster. By booking or using our removal or delivery services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business or organisation that requests or uses our services.
Services means removal, man and van, transport, delivery, loading, unloading, packing assistance, or any related services that we agree to provide.
Vehicle means any van or other vehicle used by us to provide the Services.
Goods means all items, furniture, personal belongings, equipment, or materials that we are requested to move, transport, handle, or otherwise deal with as part of the Services.
Contract means the agreement between you and us for the provision of the Services, comprising these Terms and Conditions and any written or verbal confirmation of your booking.
2. Service Area
Man with Van Upminster primarily operates in and around Upminster and neighbouring areas. We may, at our discretion, accept bookings for journeys starting, ending, or passing through other locations. Any reference to our service area is for general guidance and does not limit our right to accept or decline work in any particular location.
3. Booking Process
3.1 Bookings may be made by completing our online form or by contacting us using our advertised contact methods. A booking is not confirmed until we have accepted your request and provided you with a confirmation.
3.2 When making a booking, you must provide accurate and complete information, including addresses, access details, parking arrangements, the nature and approximate volume or weight of the Goods, and any special requirements.
3.3 Quotations are based on the information you provide. If the information proves to be inaccurate or incomplete, we reserve the right to amend the quotation, adjust the price, or refuse to carry out part or all of the Services.
3.4 It is your responsibility to notify us in advance of any circumstances that may affect the Services, including limited access, stairs, lifts, long carrying distances, time restrictions, or parking limitations. Additional charges may apply where such circumstances cause delay or require extra labour or time.
4. Quotations and Pricing
4.1 Quotations may be provided as hourly rates, fixed prices, or a combination of both, depending on the nature of the job. The basis of the quotation will be made clear at the time of booking.
4.2 Unless expressly stated otherwise, quotations do not include congestion charges, tolls, parking fees, permits, ferry charges, or any additional third-party costs. These amounts, where applicable, will be added to the final invoice or charged separately.
4.3 Quotations are given on the assumption that the Services can be carried out under normal conditions during our standard operating hours. We may charge a premium for work undertaken outside normal hours or on public holidays, or where conditions are more challenging than reasonably anticipated.
4.4 We reserve the right to revise quotations if the work is not completed within the expected timeframe due to delays or additional tasks not disclosed at the time of booking.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit, part payment in advance, or full payment on completion of the Services.
5.2 Accepted payment methods and any applicable payment deadlines will be communicated during the booking process. You must ensure that payment is made in accordance with the agreed terms.
5.3 Where Services are charged on an hourly basis, the chargeable time starts when the Vehicle and our staff arrive at the first pickup address and ends when the last item is unloaded or the Service is otherwise completed. Waiting time due to delays caused by you or your representatives may be chargeable at the agreed hourly rate.
5.4 If payment is not made when due, we may charge interest on the outstanding amount at a reasonable commercial rate until full payment is received. We may also suspend or cancel any further Services until payment is made.
5.5 For business Customers, credit terms may be offered at our discretion. Where credit is granted, invoices must be paid within the period stated on the invoice. If payment is late, we reserve the right to charge late payment fees and recover any reasonable costs of collection.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as early as possible. Your right to cancel or reschedule may be subject to charges depending on the notice period.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a future booking at our discretion.
6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit and to charge a reasonable cancellation fee to cover our costs, including staff and vehicle allocation.
6.4 If you cancel on the day of the move or fail to be present or contactable at the arranged time and location, we may charge up to the full quoted amount.
6.5 We will make reasonable efforts to accommodate amendments to dates, times, or job details, but such changes are subject to availability and may result in revised charges or additional fees.
6.6 We reserve the right to cancel or postpone the Services where circumstances beyond our control make it unsafe or impracticable to proceed, including severe weather, accidents, vehicle breakdowns, or road closures. In such cases, we will seek to reschedule the work or provide a refund of any deposit paid, but we will not be liable for any indirect or consequential loss.
7. Customer Responsibilities
7.1 You are responsible for ensuring that all Goods are suitably packed, secured, and ready for transport, unless you have expressly requested and we have agreed to provide packing services.
7.2 You must ensure that all Goods are clearly labelled where necessary, particularly items requiring special handling, fragile items, or items that must remain upright.
7.3 You are responsible for disconnecting, dismantling, or preparing appliances, fixtures, and furniture before the move, unless we have agreed to carry out such work as an additional service.
7.4 You must ensure that there is adequate parking and access for our Vehicle at both collection and delivery addresses. Any parking fees, fines, or penalties resulting from insufficient or improper parking arrangements attributable to you may be charged to you.
7.5 You or your appointed representative must be present during loading and unloading to direct placement of items and to check that all Goods are collected and delivered. We are not responsible for items left behind if no such representative is available to confirm that nothing remains.
8. Items We Will Not Carry
8.1 We do not carry hazardous, illegal, or dangerous items, including but not limited to explosives, flammable liquids or gases, corrosive substances, firearms, illegal drugs, or any item that may pose a risk to health, safety, or the environment.
8.2 We do not transport live animals, perishable goods, or high-value items such as cash, jewellery, important documents, or irreplaceable items, unless expressly agreed in writing beforehand. If we do agree to carry such items, this may be subject to special conditions and additional fees.
8.3 If prohibited items are discovered in the Goods, we may refuse to transport them and, where necessary, contact the relevant authorities. You will be responsible for any claims, damages, or liabilities arising from your inclusion of such items.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your Goods. However, our liability is limited as set out in this section.
9.2 We are not liable for loss or damage arising from your failure to pack items securely, from pre-existing defects, wear and tear, or from the nature of the Goods themselves.
9.3 We are not liable for loss or damage to fragile or delicate items, including but not limited to glass, mirrors, artwork, electronics, or assembled flat-pack furniture, unless we have packed such items ourselves using appropriate materials.
9.4 Our liability for loss of or damage to Goods, whether arising from negligence or otherwise, shall not exceed a reasonable replacement value for the specific item, subject to an overall limit per job as reasonably proportionate to the price paid for the Services. If you require higher protection, you should arrange your own insurance.
9.5 We are not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
9.6 We are not responsible for delays caused by traffic, road conditions, accidents, weather, or other events beyond our reasonable control. Time estimates are given in good faith but are not guaranteed.
9.7 Any claim for loss of or damage to Goods must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the completion of the Services. You must provide reasonable evidence of the loss or damage and allow us to inspect the affected items.
10. Insurance
10.1 We may carry public liability and other relevant insurance suitable for a removal and man and van provider operating in our service area. The existence of any insurance does not increase or extend our liability beyond the limits set out in these Terms and Conditions.
10.2 You are strongly advised to take out your own insurance cover for the Goods during loading, transport, and unloading, particularly for high-value or fragile items.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will only remove items as part of a removal or clearance service that we have agreed to provide.
11.2 We do not accept or transport hazardous or controlled waste, including chemicals, oils, asbestos, medical waste, or any materials that require specialist handling or disposal.
11.3 Where we agree to remove unwanted items for disposal or recycling, you confirm that you have full authority to dispose of those items. We may charge additional fees for disposal or recycling services, which will be agreed in advance wherever possible.
11.4 We will dispose of items only at appropriately licensed facilities or through authorised channels. We will not be responsible for any items you later claim were intended to be kept if they were clearly identified to us as waste or unwanted at the time of removal.
12. Access, Property and Parking Damage
12.1 You are responsible for protecting floors, walls, doorways, and fittings at the collection and delivery addresses if you are concerned about potential scuffs or marks. We will take reasonable care but are not liable for superficial damage that arises from moving large or heavy items through confined spaces.
12.2 We are not liable for damage to driveways, paths, lawns, or other surfaces caused by the Vehicle where you have requested or permitted us to park or drive in those areas.
13. Complaints
13.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with our staff as soon as possible so we have an opportunity to address it promptly.
13.2 If the matter is not resolved at the time, you should submit a written complaint providing full details of the issue. We will investigate in good faith and respond within a reasonable timeframe.
14. Data Protection and Privacy
14.1 We will collect and use your personal information only for the purpose of administering your booking, providing the Services, managing payments, and handling any queries or complaints.
14.2 We will take reasonable steps to keep your personal information secure and will not sell or disclose it to third parties except where necessary to provide the Services or where required by law.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will form part of your Contract with us.
15.2 Any variation to these Terms and Conditions will only be effective if expressly agreed by us in writing.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising from or relating to these Terms and Conditions or the Services provided.
By confirming a booking with Man with Van Upminster, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
