Privacy Policy
Man with Van Upminster Privacy Policy
This Privacy Policy explains how Man with Van Upminster collects, uses, stores and shares personal data when you use our services. It applies to all Man with Van Upminster customers and prospective customers within our service area, including anyone who contacts us to request information, quotations, or bookings.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way, in line with the UK General Data Protection Regulation and applicable data protection laws.
Who we are and scope of this policy
Man with Van Upminster provides transport, moving and related services to customers in Upminster and the surrounding area. This Privacy Policy covers all personal data we process in connection with enquiries, quotations, bookings, service delivery, customer support and related activities.
By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not provide personal data and should not use our services; however, this may mean we are unable to provide you with a quotation or complete a booking.
Personal data we collect
We only collect data that is necessary for the purposes set out in this Privacy Policy. The types of personal data we may collect include:
Identity and contact details such as your name, address, service address, delivery address, and any other contact details you choose to provide when you make an enquiry or booking.
Booking and service information such as details of the move or transport service you require, property access details relevant to the service, dates and times of bookings, and instructions you give us about the work to be carried out.
Communication records such as information contained in messages or calls you send to us, including enquiries, feedback or complaints, along with our responses.
Payment related information such as payment confirmations and records of payments received, though we do not store full payment card details where payment is processed through third party payment providers.
Technical and usage information such as basic data generated when you visit our website, including device and browser information, pages visited and how you interact with our site. This may be collected through cookies or similar technologies where applicable and in line with cookie settings you choose.
How we collect your data
We collect personal data from you directly when you contact us, for example when you telephone us, complete a form on our website, or speak with us in person. We may also receive data through third party platforms or advertising channels where you have submitted an enquiry form relating to our services.
In some cases, we may collect limited personal data from publicly available sources where necessary to verify addresses or contact details, always in accordance with applicable laws.
Lawful basis for processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the circumstance, our lawful bases may include:
Performance of a contract. We process data to provide you with quotations, to take steps before entering into a contract, and to deliver our moving or transport services to you, including managing bookings, issuing invoices and handling customer support.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, for example to improve our services, safeguard our operations, manage our business effectively and handle customer enquiries. When relying on this basis, we balance our interests with your rights and freedoms.
Legal obligations. We may process and retain certain personal data in order to comply with legal, regulatory, tax or accounting requirements, such as keeping accurate records of transactions.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing communications where required by law. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries and provide quotations.
To create, manage and fulfil your bookings and service agreements.
To communicate with you about the services you have requested, including confirmations, updates and post service follow up.
To manage payments, invoicing, accounting and internal administrative processes.
To improve our services, website and customer experience, including quality assurance and staff training.
To handle complaints, disputes and queries.
To comply with legal obligations and to protect our rights, property and the safety of our staff and customers.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this policy. These may include:
IT and hosting service providers who support our website, email systems and data storage.
Payment processing providers who handle card or online payments securely.
Business support providers such as accountants, administrative support or customer service tools.
Where required, professional advisers and insurers to protect our business and manage legal claims.
Each processor is only given access to the personal data necessary to perform their specific function and is bound by contractual obligations to keep your data secure, confidential, and to process it only in accordance with our instructions and applicable data protection laws.
We may also share personal data with public authorities or law enforcement agencies if required to do so by law, or where necessary to protect our rights or the rights of others.
International transfers
Where any of our trusted processors or service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses or ensuring that the country has an adequacy decision from the relevant data protection authorities.
Data retention
We only keep personal data for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.
In general, enquiry and booking data will be retained for a period that allows us to manage your booking, respond to any follow up questions, handle complaints and maintain accurate business records. We may retain certain records for longer where required by law, such as tax and financial records, which are typically kept for a number of years as required by applicable legislation.
When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be associated with you.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures may include secure storage systems, access controls, staff training, and procedures for managing data breaches.
While we strive to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we do regularly review and update our safeguards.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access. You have the right to request a copy of the personal data we hold about you and to obtain information about how it is processed.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can request that we delete your personal data. This is sometimes known as the right to be forgotten.
The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy.
The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, and that we transmit it to another organisation where this is technically feasible.
The right to object. You can object to certain types of processing, including processing based on legitimate interests and, where applicable, direct marketing.
The right not to be subject to automated decision making. You have the right not to be subject to a decision based solely on automated processing, including profiling, that has legal or similarly significant effects on you. We do not routinely engage in such processing.
To exercise any of these rights, please contact us using the contact details provided on our website or through your usual communication channel with us. We may need to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Children
Our services are intended for adults and businesses. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, please contact us so that we can delete it where appropriate.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other factors. Any updates will be made available on our website and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
This Privacy Policy applies to all Man with Van Upminster customers and prospective customers in our service area and is intended to provide clear information about how we handle personal data in connection with our services.
